To offer the greatest possible convenience to our valued customers when ordering goods, TOC DO TRADING AND SERVICE COMPANY LIMITED applies the following flexible shipping and delivery methods:
Collection directly at the company
Customers who purchase at the company's head office or branches will receive the goods directly at the company's store and branches.
Please inspect the goods carefully and check the products against the accompanying documents and warranty card (if any) before accepting them.
Our sales staff will provide you with complete documentation, namely the sales invoice and/or the financial (VAT) invoice (if requested by the customer). You have the right to request these documents from our sales staff if they have not been provided in a timely manner.
Delivery to the customer's premises by company staff
Our Logistics Department will contact you in advance so that you can arrange a specific time and place for delivery.
Please personally inspect the goods carefully immediately upon receipt from our delivery staff. If there is any issue regarding the type, model, quality or quantity of the goods not matching the purchase order, please notify us immediately so that we can coordinate a resolution. If there are no issues, please accept the goods and sign the delivery note.
Where goods must be transferred from a remote warehouse to the warehouse at the Company or one of its branches, our sales staff will contact you to renegotiate the delivery time.
Delivery to the customer's premises by courier
For customers in remote districts and provinces, where company staff are unable to make the delivery, the Company will authorise courier services such as VNPT, Viettel or other reputable courier companies; door-to-door shipping charges and cash on delivery (COD) collection fees shall be paid by the customer.
When placing an order, please fill in all required information completely and accurately so that we can supply the goods and receive payment promptly. We shall not be liable for any delayed or lost deliveries resulting from inaccurate information provided by the customer.
Delivery time depends on whether you choose express or standard delivery, and is indicative only. Express delivery: 2 to 3 days; standard delivery: 5 to 10 days.
Please inspect the goods carefully immediately upon receipt from the courier. If there is any issue regarding the type, quality or quantity of the goods not matching the purchase order, please notify us immediately so that we can coordinate with the courier to resolve it.
Delivery via passenger coaches (coach operators) at bus stations
This delivery method normally applies to customers in districts and provinces far from the city centre who have an acquaintance, relative or trusted contact with the passenger coach.
We will deliver goods to you via passenger coach in strict accordance with your requirements.
Please provide us with accurate information on the coach operator: operator name (vehicle name), full name of the vehicle owner (or driver or driver's assistant), licence plate number, arrival and departure times at the bus stations, etc., and any other relevant information.
Please pay the full order value before we dispatch the goods, or the coach owner (operator) shall pay the full order value before receiving the goods. In addition, you should ask the coach owner (the person receiving the goods from the company) to inspect the goods carefully before accepting them.
